[CAUT] loss of a day's work

[Don Mannino]

David,
 
I used to be understanding when a customer goofed and missed an
appointment.  I agree, though, that a full day servicing 8 pianos is not
something I would forgive and forget!  She very likely just found
someone cheaper, and didn't have the nerve or consideration to call and
cancel!
 
You may not ever receive any money from her, but you have let her know
that her behavior was inappropriate.   You could try taking her to small
claims court, but it may not be worth the effort, even if you win (which
is not guaranteed).
 
Don Mannino

  _____  

From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of
David Ilvedson
Sent: Wednesday, April 08, 2009 10:26 PM
To: caut at ptg.org; pianotech at ptg.org
Subject: [CAUT] loss of a day's work


List,
 
Excuse my rant...I booked a full day at a music school in Mountain View,
California.   I've tuned for her several times...8 pianos.   We booked
this for last Tuesday, she said she was having a meeting with her
teachers but would meet in adjoining room so we could work.   I had 6
hours for do 8 pianos so I brought a fellow tuner that is working for
me.   We arrived at 9 am and she said she was surprised to see me, since
I hadn't confirmed the appointment...it was a set appointment as far as
I was concerned.   We confirmed it a week before.   She said she had
made other arrangements?   I was flabbergasted that instead of calling
me again if she had a question on the appointment, she instead call
another tuner...I sent her a bill for the travel time and the wasted
day.   If anyone on this list happens to be the other tuner, I'd be
interested in what she said to him/her.   No hard feelings of
course...it's her problem.   Does anyone else think it a little strange
to call and make an appointment and then make other arrangements instead
of checking with the original technician first?   I do not remember a
confirmation request...but I suppose it is possible...but still she was
on the phone...why call someone else instead of me?   
 
David Ilvedson, RPT
Pacifica, CA 94044

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