Hi- From my experience also that is an extremely difficult area to generalize. Somewhere between respectfully not allowing our contacts and expertise to be taken for granted with overly long and frequent phone calls, and maintaining the goodwill we have the luxury, freedom and genuine concern to provide- it's a tough call. If you have a prior agreement, as Eric mentioned, that would be different. For good or bad I've never done that because I don't want to risk being perceived as a salesman or dealer. The degree to which that decision may have been influenced by sound and rational business judgment, or mistaken irrational attitude - is not clear. I know my wife thinks I'm crazy for not charging more. I tell her I'd would always rather error on that side than the other. She just smiles and says nothing. cheers, dennis.
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