[CAUT] jansen bench

[Michael Magness]

On Jan 28, 2008 7:15 AM, Ken Zahringer <ZahringerK at missouri.edu> wrote:

> Doesn't surprise me a bit.
>
> Ken Z.
>
>
>
> On 1/26/08 12:05 AM, "David Ilvedson" <ilvey at sbcglobal.net> wrote:
>
>   List,
>
> Just a nice story:   a customer calls and says his bench (20 year old
> Jansen) won't move up or down.   At the appointment, I notice the large nuts
> the "drive-shaft" goes through have "un-welded" from their channels.   His
> email had not been answered yet...I got out my Palm and found Paul L.
> Jansen's 1-800 # and called.   I was put through to Bill, who said he hadn't
> seen that happen before, but to ship it out and they would rebuild the bench
> and ship it back, no charge.   We couldn't get the legs off for shipping
> because the housing was down into the bench...Bill, said to saw of the legs
> and they would replace them.   I think my customer couldn't bear sawing off
> the legs, though and is shipping it as it is...;-]
>
> Now that's what I call customer service...
>
> David Ilvedson, RPT
> Pacifica, CA 94044
>
>
> --
> Ken Zahringer, RPT
> University of Missouri
> School of Music
>


I'm not surprised at all, I've met Bill and seen the shop where his staff
does the tweaking and the shipping. I live in Wisconsin about a 3 hour drive
from Oshkosh and have, on 2 occasions, picked orders up that were time
sensitive. One of those times I also had an adjustment knob from an artist
bench, manufacturer unkown, the other knob was missing. I brought the
remaining knob for measurement of the inner diameter and they bored out a
pair of theirs to fit, no extra charge. Great people to deal with!

Mike
-- 
Age is an issue of mind over matter. If you don't mind, it doesn't matter.
Michael Magness
Magness Piano Service
608-786-4404
www.IFixPianos.com
email mike at ifixpianos.com
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