[CAUT] jansen bench

[Ken Zahringer]

Doesn¹t surprise me a bit.

Ken Z.


On 1/26/08 12:05 AM, "David Ilvedson" <ilvey at sbcglobal.net> wrote:

> List, 
> 
> Just a nice story:   a customer calls and says his bench (20 year old Jansen)
> won't move up or down.   At the appointment, I notice the large nuts the
> "drive-shaft" goes through have "un-welded" from their channels.   His email
> had not been answered yet...I got out my Palm and found Paul L. Jansen's 1-800
> # and called.   I was put through to Bill, who said he hadn't seen that happen
> before, but to ship it out and they would rebuild the bench and ship it back,
> no charge.   We couldn't get the legs off for shipping because the housing was
> down into the bench...Bill, said to saw of the legs and they would replace
> them.   I think my customer couldn't bear sawing off the legs, though and is
> shipping it as it is...;-]
> 
> Now that's what I call customer service...
> 
> David Ilvedson, RPT
> Pacifica, CA 94044

-- 
Ken Zahringer, RPT
University of Missouri
School of Music

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