[CAUT] Mapes single bass string... resolution...

[David Ilvedson]

I was at a customer's today and found a missing string.   I prompt called Mapes, they had the scale (Yamaha P202) and the string will be shipped Monday.   If they didn't have the scale, I can take measurements and order the string at the time of the appointment.   I suppose I could do the same with the other string makers, but I've been dealing with Mapes for years...usually no problems.

David I.



----- Original message ----------------------------------------
From: "Alan Crane" <alan.crane@wichita.edu>
To: "College and University Technicians" <caut@ptg.org>
Received: 10/7/2005 2:24:34 PM
Subject: [CAUT] Mapes single bass string... resolution...


>At 07:32 PM 10/3/05, you wrote:
>>I'm frustrated (and its past quitting time on a Monday...)...

>That was then_________ this is now.          :)

>In all fairness to Mapes, I should relate the rest of the story.
>Shortly after I posted my frustrations on CAUT, I sent an e-mail to 
>Donna Ward (the contact person whose e-mail address appears on the 
>Mapes web site) detailing the history of this particular string order.
>She sent me a very prompt and kind reply offering to credit the 
>mis-made string and to forward my e-mail on to the plant so they 
>could make a third try at it if I so wished.
>The string arrived today (they do ship quickly!) and was exactly to 
>the specs. I'd given them.
>Its back in the piano... the students are back in the practice 
>room... and I'm back in my shop trying to figure out how to get all 
>the work done and still see some of the approaching weekend!!



>Regards,

>Alan B. Crane,  RPT
>School of Music
>Wichita State University
>alan.crane@wichita.edu 

>_______________________________________________
>caut list info: https://www.moypiano.com/resources/#archives