[CAUT] back duplex

[llafargue]

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Good point David.  In the past I have openly named brands, but I'm not
sure it's wise.  Constraint is not my usual style.  I am not afraid to
loose service business (I'm swamped and established) nor really of the
dealers.  The manufacturers.. well I just don't want to look like I try
to find this stuff ya know?   I just seem to always put my foot where
I'd rather not have it and this seemed like one of those times.  I
caught a lot of grief from the dealer (who is a large one) and the local
one too.  I am known in this area for finding problems in pianos and
pointing them out to help/protect the buyer/customer.  I have made a lot
of enemies I guess because of this.  I am now just starting in the
retail business myself and just don't need any added drama   ; ) .  If
it helps, the piano in question is neither a Mason, Yamaha, nor Steinway
but a foreign lower quality (in my opinion) instrument. 
 
Lance Lafargue, RPT
LAFARGUE PIANOS
New Orleans Chapter, PTG
985.72P.IANO
llafargue@charter.net
www.lafarguepianos.com
 
 
-----Original Message-----
From: caut-bounces@ptg.org [mailto:caut-bounces@ptg.org] On Behalf Of
David Skolnik
Sent: Friday, November 19, 2004 5:23 PM
To: College and University Technicians
Subject: Re: [CAUT] back duplex
 
Lance -
While, to some degree, I understand and respect your reluctance to
appear to be casting aspersion on a particular brand, it strikes me as
somewhat bizarre that, as technicians, we seem to have no qualms about
discussing our fee structures (recently on pianotech), but we're afraid
to speak directly about our experiences, for fear of offending someone.
We live in fear, either of the customers who won't call back, or the
dealers or manufacturers, whom, we seem convinced, are ready to destroy
us, professionally, if we complain.   To be sure, you're not alone in
this.  What would happen if you just said, "This was a ..."?

David Skolnik




At 08:28 AM 11/17/2004 -0600, you wrote:



I was recently called out to a 7grand with a buzz.  Names and brand will
be withheld to reduce my stress level.  It turned out to be the back
duplex.  There was so little bearing at the aliquot that the strings
could be moved back and fourth with a finger nail.  After much
searching, I finally found, (and a local tech who works on these a lot
suggested/confirmed) that when the humidity went up, the strings
touching the aliquot were raised enough to buzz (at center of piano,
around F3).  I called the factory and the tech said, sounds like a
bearing problem, plate position problem, etc.  Send it back, well send
another.  I did.  Then, when the 2nd piano came in, it had the same
bearing problem, so I stopped, did not prep, just called the factory.
The dealer then called a second tech out who threaded a strip of felt
through the back duplex to prevent any ringing at all.  What effect does
this have on the sound, etc.  I figure, if it was designed to ring, it
should.  Was this a good solution and an ethical handling of the
customer, who paid around $28,000?  Thanks.  

 

Lance Lafargue, RPT

LAFARGUE PIANOS

New Orleans Chapter, PTG

985.72P.IANO

llafargue@charter.net

www.lafarguepianos.com <http://www.lafarguepianos.com/> 

 

 

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