No- shows..... again

[Joe And Penny Goss]

Hi Jack,
Sounds like you have chilled.
Reminded me of St, Frans prayer.
Can,t do anything about it so why worry after the fickle finger of fate has pointed at you<G>

Joe Goss RPT
Mother Goose Tools
imatunr at srvinet.com
www.mothergoosetools.com
  ----- Original Message ----- 
  From: Jack Houweling 
  To: Pianotech List 
  Sent: Thursday, July 31, 2008 10:57 PM
  Subject: Re: No- shows..... again



  Hi Rich,

  This is how I handle it. If it is the last customer of the day and they are not home I say good because I get to go home early.
  Any other time of the day I will go shopping or go for coffee.
  As for billing, I won't bill them for a no show because you will loose that customer. People always
  have their reasons or excuses for not being there so I just reschedule and they are happy and I forever keep the customer.
  I usually get about five no shows a year so I am not to bothered with this kind of loss. If it was any more 
  then I would worry.

  Jack Houweling

    ----- Original Message ----- 
    From: VOCE88 at aol.com 
    To: pianotech at ptg.org 
    Sent: Thursday, July 31, 2008 9:15 PM
    Subject: No- shows..... again


    Just curious List,


    How do you deal with a no show appointment? Do you bill them? Bill half? Not at all? Any other way to deal wit them?

    TIA,

    Rich Galassini
    Cunningham Piano Company





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