[pianotech] WTF?

[Jim Moy]

David,

There are two email lists with the name "pianotech" in their names.
The one I am sending this email to is the "old" one, and is hosted by
the old PTG server, which I maintain. You can tell because the address
is simply pianotech at ptg.org. The email which you originally asked
about is a feature of the "new" email list, hosted by Higher Logic.
You can tell because of the "egroups.ptg.org" domain, and the fact
that it is run by Lyris software (whereas the old software is called
Mailman).

Both systems have bounce detection, which means that when it tries to
deliver you an email and it bounces for whatever reason, it keeps
track of it. If it bounces too many times, it takes some sort of
action. It appears from that email that it is putting your
subscription in "timeout," which is the same thing the Mailman
software on the old server would to should it bounce.

Now, as to whose fault it is, that is difficult to tell. For just one
pair of examples of faults on both sides, it could be that your ISP
has been blacklisted and therefore the Higher Logic server is taking
the correct action in rejecting it, or it could be Higher Logic has
changed a setting, and is rejecting your email without warrant.
Without log files from both Higher Logic and your ISP, we cannot tell
why your email is bouncing. There could be reasons why both are saying
that it isn't their fault, and both are correct because they are
missing pieces of information (I have been in that situation.)

Take heart, it might fix itself in time, stuff like that happens too.

I'm Cc'ing Clint at the home office in case he has any avenues to
pursue about this.


Jim

On Sun, Jan 13, 2013 at 3:50 PM, David Andersen
<david at davidandersenpianos.com> wrote:
> Are you serious? Did you send the "unhold" email?
> DA
>
>
> On Jan 13, 2013, at 2:31 PM, Encore Pianos <encorepianos at metrocast.net>
> wrote:
>
> David:
>
> That happened to me, and I have not been able to get messages delivered to
> my mailbox in MS Outlook ever since, some months ago.  The only way I can
> get messages is to go onto the website and enter the Forum from there.  I
> have never been able to resolve that issue and gave up.  I pretty much just
> have the old Pianotech List come into my mailbox and no longer frequent the
> HL site, it is too much trouble.
>
> Will Truitt
>
> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
> Of David Andersen
> Sent: Sunday, January 13, 2013 2:26 PM
> To: pianotech at ptg.org Pianotech
> Subject: [pianotech] WTF?
>
> What the HELL dos this mean? Is it spam? What a weird thing….
>
> This email message is to notify you that your membership to
> ptg_pianotechhtrt
> has been put on "hold".
>
> This means that you will not receive mail from 'ptg_pianotechhtrt'.
>
> Your subscription has been held because at least 5 recent messages have been
> either bounced by your email system, or could not be delivered at all.
>
> Your membership can be restored to "normal", by sending the command "unhold"
> to lyris at egroups.ptg.org
>
> Note that if your email address continues to reject mail your subscription
> will
> once again be "held".
>
> You may want to contact the people responsible for your electronic mail to
> determine
> why your email address has been having trouble.
>
> Can someone explain this to me?
>
> xoDA
>
>