[pianotech] More PianoDisc Help Please

[Dean May]

Welcome to the world of PianoDisc Installers!

 

Their tech support is pretty good, but their warranty replacement service
has always been bad, and it is now the worst it has ever been. They will not
ship a part out unless you charge it to a credit card, then they will credit
you when you return the part, even if it is a defective part right out of
the kit. And their parts are very expensive and sometimes take way too long
to get. 

 

I always do a 24 hour burn in after an install before I will deliver the
piano to the customer's home. 

 

On the plus side, it is a very sweet system that works incredibly well once
you get everything dialed in, and it is remarkably trouble free. I've had
very few parts go bad in all the years I've been installing kits. The new
wireless High Def IQ system is pretty amazing. 

 

Dean

Dean W May                (812) 235-5272 voice and text 

PianoRebuilders.com    (888) DEAN-MAY        

Terre Haute IN 47802

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Steven Hopp
Sent: Thursday, September 06, 2012 7:24 PM
To: PianoTech
Subject: Re: [pianotech] More PianoDisc Help Please

 

To all,

 

I went to Little Red Schoolhouse two years ago and just returned last month
from PianoDisc.  

 

It has been determined from PD that they sent driver boards that had not
been bench tested for their 48 hour requirement.  They sent one new driver
board and we tried it on the bass end and it seemed to work fine. Each
driver board has a date written on it.  The bad ones were marked 7/12 and
the good one I received was 8/12.  I learned about this after the following
scenario:

 

Installed new driver board and After all the calibration however, the first
song play and 1 minute into the song banging keys that were stuck down due
to solenoids basically melting in place and taking out groups at a nominal
rate as what happened the first time.  Remember at this point I did not know
about the date marking I was told I had one bad board.    Also, I have found
out that two other poor souls were in the same boat I was (am) and they
called in with a similar problem on the same day.

 

I don't know how this slipped by but what a crappy way to do a first
install.  Truthfully, I will only believe that this is the problem when all
is up and running from the replacement of the driver boards.  If it is the
problem and they knew it, which apparently they did it is a bad sign for
what might be going on there.

 

Also, Lewis N suggested new cords early on and he was right.  In fact PD
also knows that they have lousy cords and have just contracted to have
better quality cords put into their kits.  I will believe that when I see
it.

 

I still believe this is a good system for clients.  However, my partner and
I have decided we will mock as much as possible up on the bench before we
put anything in the piano.  I have crawled on the floor over 100 times in
the last week and I'm sick of it.  Not to mention the hours and hours of
time spent trying to figure out the problem and talking to piano disc and
tending to the would I have on my head from scratching the same place in
disbelief and wonderment!

 

When I am up and running for sure I'll let you all know,

 

Steven Hopp RPT

 

> Date: Wed, 5 Sep 2012 09:50:29 -0500
> From: rnossaman at cox.net
> To: pianotech at ptg.org
> Subject: Re: [pianotech] More PianoDisc Help Please
> 
> On 9/5/2012 8:58 AM, Garret E. Traylor wrote:
> > Stephen,
> > When did you do your training with Yamaha for Discklavier service? In my
> > humble opinion you would know these answers you had been to training.
> >
> > Kindest Regards,
> >
> > Garret
> 
> 
> When all else fails, read the header subject. Somehow, I wouldn't expect 
> Yamaha to be real helpful in teaching PianoDisc service. Overall, this 
> thread has been one of the better uses I've seen the list put to for 
> some time.
> Ron N

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