I think you have to eat this one, Wim. You told Mapes it was from a 1098. That's what they sent. Wasn't their fault. -- John Formsma, RPT Blue Mountain, MS On Thu, Oct 18, 2012 at 3:58 PM, <tnrwim at aol.com> wrote: > Just curiosu as to why you sent them all the original strings instead > of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. > Aren't you in Hawaii? I'm just sayin > FWIW. This is just another reason I try *not *to the use original > gen-u-whine Steinway parts unless requested. > > > The strings were already off the piano by the time I discovered the > problem. At least I did keep the old strings, "just in case". Man, am I > glad I did. > > I didn't order them from Mapes to get "original gen-u-whine" Steinway > parts. I ordered them from Mapes because a lot of you have said they are > better than Schaff, which has been my bass string supplier. I have ordered > strings from Arledge, but they are very expensive. So maybe I should look > around????. > > Wim > > -----Original Message----- > From: Dale Erwin <erwinspiano at aol.com> > To: pianotech <pianotech at ptg.org> > Sent: Thu, Oct 18, 2012 10:44 am > Subject: Re: [pianotech] who pays? > > Wim wrote > Who's going to pay for this? It cost me $60 to send the original strings > and the wrong bass strings, back to Mapes. > I feel your pain. Just curiosu as to why you sent them all the > original strings instead of a pattern. Strings are heavy. Postage for paper > pattern is way cheaper. Aren't you in Hawaii? I'm just sayin > FWIW. This is just another reason I try *not *to the use original > gen-u-whine Steinway parts unless requested. > > *Dale Erwin R.P.T. > Erwin's Piano Restoration Inc. > ** Mason & Hamlin/Steinway/U.S. pianos > www.Erwinspiano.com > Phone: 209-577-8397 > * > > > > > > -----Original Message----- > From: tnrwim <tnrwim at aol.com> > To: pianotech <pianotech at ptg.org> > Sent: Thu, Oct 18, 2012 12:31 pm > Subject: [pianotech] who pays? > > I am restrining a Steinway 1098 console piano. I called Mapes for the > bass strings, and told them I have a 1098, including the serial number. > Yesterday I'm getting ready to put the bass strings on, and they don't fit. > So I called Mapes and they said they sent out the right strings. So I sent > an e-mail to Steinway, giving them the serial number of the piano, and they > responded that the piano I have, with Queen Ann legs, has a model F scale, > not a 1098 scale. > > How was I supposed to know that? Should Mapes have know that, considering > that I gave them the serial number? But the big question is. Who's going to > pay for this? It cost me $60 to send the original strings and the wrong > bass strings, back to Mapes. And I'm sure I have to pay for another set of > strings, plus shipping. Am I out of the money? Should Mapes pay for it? > Can I charge the customer? (That I know isn't right, so I shouldn't even > ask it). > > Wim > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20121018/1fc1c556/attachment.htm>
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