Just curiosu as to why you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin FWIW. This is just another reason I try not to the use original gen-u-whine Steinway parts unless requested. The strings were already off the piano by the time I discovered the problem. At least I did keep the old strings, "just in case". Man, am I glad I did. I didn't order them from Mapes to get "original gen-u-whine" Steinway parts. I ordered them from Mapes because a lot of you have said they are better than Schaff, which has been my bass string supplier. I have ordered strings from Arledge, but they are very expensive. So maybe I should look around????. Wim -----Original Message----- From: Dale Erwin <erwinspiano at aol.com> To: pianotech <pianotech at ptg.org> Sent: Thu, Oct 18, 2012 10:44 am Subject: Re: [pianotech] who pays? Wim wrote Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. I feel your pain. Just curiosu as to why you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin FWIW. This is just another reason I try not to the use original gen-u-whine Steinway parts unless requested. Dale Erwin R.P.T. Erwin's Piano Restoration Inc. Mason & Hamlin/Steinway/U.S. pianos www.Erwinspiano.com Phone: 209-577-8397 -----Original Message----- From: tnrwim <tnrwim at aol.com> To: pianotech <pianotech at ptg.org> Sent: Thu, Oct 18, 2012 12:31 pm Subject: [pianotech] who pays? I am restrining a Steinway 1098 console piano. I called Mapes for the bass strings, and told them I have a 1098, including the serial number. Yesterday I'm getting ready to put the bass strings on, and they don't fit. So I called Mapes and they said they sent out the right strings. So I sent an e-mail to Steinway, giving them the serial number of the piano, and they responded that the piano I have, with Queen Ann legs, has a model F scale, not a 1098 scale. How was I supposed to know that? Should Mapes have know that, considering that I gave them the serial number? But the big question is. Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. And I'm sure I have to pay for another set of strings, plus shipping. Am I out of the money? Should Mapes pay for it? Can I charge the customer? (That I know isn't right, so I shouldn't even ask it). Wim -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20121018/f20c629a/attachment.htm>
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