Wim, I think it was your logic, that the other 500 opted to go to someone else, eans that you did not know what you ere doing or gave them a bad tuning or something to that effect !!!!! Just sayin' -- uaine Hechler Duaine There are so many different reasons why someone has not had me tune their piano. As D. Lawson said, some people only get their piano tuned once every 5 or 10 years. And as D. Love said, regardless of how good a job I did, there was something else that prompted them to chose someone else. For a complete explanation of why customers go "elsewhere", read the chapter in my book called Service Management. In that chapter I go into great detail on what "A Moment Of Truth" means. I would suggest you read it, and maybe learn something about customer relations. The book is available from Randy Potter, or if you're to cheap to buy it, maybe you can borrow it from the St. Louis Chapter library. Wim -----Original Message----- From: Duaine Hechler <dahechler at att.net> To: pianotech <pianotech at ptg.org> Sent: Tue, May 29, 2012 1:44 pm Subject: Re: [pianotech] ETD tuning Vs Aural- Some Wisdom On 05/29/2012 01:27 PM, tnrwim at aol.com wrote: In answer to Wim’s question about what criteria, I’d say whether the ustomer calls you back. David Love There have been news reports that a "doctor" had many patients, before it was iscovered that the "doctor" wasn't a doctor at all, but treated patients anyway. Having a customer call you back is not a sign that you're a good tuner. It nly means that those customers don't want to go to the trouble of finding another tuner, perhaps because they can't hear he difference. My customer list, after being in Hawaii for 5 years, is approaching 1000. That doesn't include the few undred that have left the island. But of those 1000 names, only about half of them I would consider regular, and ave me back over and over. The other 500 used me once or twice, but have opted to go to someone else. I bought the client list of a tuner who died. Of the 800 customers I bought, I ave about 400 as regular customers. I am a much better tuner that the guy who died, but none of them ever said to e, "you do a much better job". They are comfortable having me tune their piano. Wim im, I think it was your logic, that the other 500 opted to go to someone else, eans that you did not know what you ere doing or gave them a bad tuning or something to that effect !!!!! Just sayin' -- uaine Hechler iano, Player Piano, Pump Organ uning, Servicing& Rebuilding eed Organ Society Member lorissant, MO 63034 314) 838-5587 ahechler at att.net ww.hechlerpianoandorgan.com - ome& Business user of Linux - 11 years -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20120530/5ed23850/attachment.htm>
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