[pianotech] pianotech Digest, Vol 43, Issue 128

[Encore Pianos]

Hi Phil:

 

Thank you for your explanation and response.  I do appreciate it, and thanks
also for the cc. to Alec.  

 

My pain is not the point here.  I'm not going to go to my grave stewing over
it.  It is a temporary inconvenience.  

 

I can understand certain aspects of their response, they have made some
improvements, but the HL program is disappointingly too much like it was a
year ago.  Were we not supposed to have a new interface some months ago?
And the bug I pointed out has likely been there for many years, and that is
my point since it is so basic a function. It seems likely that Ron Nossaman
is right when he says they probably do not know how to fix it.  

 

I am not averse to other programs for Forum software.  If the powers that be
could consider seeking other alternatives, with the benefit of hindsight
with HL, we could approach other developers with our necessary list of
functions and find something better - I don't think our needs are
particularly unique in terms of core functionality.  A logical, easy to use
interface is out there somewhere, with customizability to meet our
occasional needs.  What is hard about creating an easily accessible Help
system?

 

David Love has made the point on several occasions that having two forums
existing side by side is ultimately not in the best interest of high
participation and the most free flow of communication.  I agree with that.
Let us start the search for a quality program that our organization can
afford that will replace both the old Forum and the HL one.  I truly hope
that can be put on the table at the National.   

 

I know it is not easy, and that interface design is particularly
challenging.  Some are better than others. 

 

Will Truitt

 

 

 

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Phil Bondi
Sent: Wednesday, May 23, 2012 5:37 AM
To: pianotech at ptg.org
Cc: Alex Foster
Subject: Re: [pianotech] pianotech Digest, Vol 43, Issue 128

 

Will said:

 

<A year ago, I wrote a lengthy response to a post on the HL list that I had
spent half an hour composing .  I needed to check something, so I minimized
the post.  When I tried to return to maximize it, the message was gone,
chucked out the invisible doggy door into the ether.  I was not happy, to
put it mildly.  I shared my disgust with the readers of the forum, since
what I was trying to do is a basic Windows function. >

 

Hi Will. I feel your pain since it has happened to me also, once.

 

I have taken the liberty of Cc:ing Alec on this. I know HL knows of our
'autosave' request(Alec please remind them? thanks). I have been told it is
on their list of improvements to be made. That was some time ago. Frankly, I
am tired of their 'carrot' method of sales/promises of improvements. The
difference between what we see as a fault/needing to be fixed and their
method of repair is not compatible. Never has been. We want it done now and
their method is globally for all users every 6-8 weeks, and even then, if a
particular problem is not on the hit list, it has to wait for the next round
of updates(maybe) in another 2 months. Will, in your case it has been a
year.

 

For the record, I am a fan of forum software for community communications
like pianotech. I also understand that email, particularly this server and
its software, has become like an old shirt for those who use it. It's
comfortable - it's familiar, and the users understand its faults and are
willing to overlook the warts. Understood. 

 

If this stuff was easy, it wouldn't be this much fun?,

 




-Phil



 

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