Hi Laura, I did a similar job on a stuck cd symphony pro system months ago. Managed to eject the cd by pushing the small release button with a pointed tool. Put in another cd and it got stuck again. A little electronics training tells me the cd control box is malfunctioning. I borrowd a friends control box( working,same system 228fx?) and replace the jammed control box and it works. I told the customer my suspicions but i cant gurantee it. They managed to order a new cd control box and have me test it. It works. Btw, there is no software upgrade in thia case. Hope this helps. Lim On May 10, 2012 9:04 PM, "Laura Olsen" <ajoyfulsound at gmail.com> wrote: > I'm in a somewhat similar position as Paul and would love some feedback. > I was called to take a stuck CD out of the disc drive of a Piano Disc > system on a Wurlitzer grand. The customers got the piano with the purchase > of their home 3 years ago. > When I arrived the disc was removed, but now the drive wouldn't accept any > CD's and had an error message. > Knowing a local tech who installs PD systems, I removed the disc drive and > brought it to him. He did an upgrade on the software and kindly fixed the > box. > I took it back. Installed it. While it would accept CDs now the system > wouldn't work. > I brought it back to my friend who found I hadn't inserted a cord > correctly. My bad. I took it back and installed it again. Still didn't > work. > My friend comes out to see the piano and realizes it's a pre 1995 system > and the red light means it's turned on, not the green light. He gets the > system to work with a disc I left him. > The customers have a collection of CDs (that look really new) that they > say worked when they first got the piano. Only 1 CD works now (and it's > obviously older than the rest). The software has been upgraded, > but the hardware has not been changed. > The customers want all the CDs to work. I'm going back to see if the > non-playing discs are indeed, piano disc discs or if they are damaged. > > But beyond this, what do I do? They swear all the discs used to work. My > PD friend say if they don't play now, they never did. > > I'd like to keep the customer and my reputation in my home town. > > Any ideas on how to handle this? > > Thanking you for your time and rather impressive expertise, > > Laura Olsen > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20120510/7b0f5fc9/attachment.htm>
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