[pianotech] Player Repairs

[Duaine Hechler]

On 03/14/2012 10:26 PM, Jurgen Goering wrote:
>>
>> So, she spent around $1500 and still no playing player piano. So we left it as is for now, in hopes that the 
>> pneumatics will limber up enough to play the notes in a couple of months.
>
> With all due respect, does anyone really think the customer was well served by this?  If someone advertises their 
> services as a piano repair technician, they should be able to asses the condition of the instrument well enough to be 
> able to tell the customer in advance how much they will get for their investment. The same goes for player repairs. If 
> it isn't going to play after $1500, which is clear if the pneumatics are stiff, then the customer should be told so in 
> advance and the tech should not do the job.
With all due respect, she did not want to wait until 2015 when I could do the whole thing. Also, I informed her - 
beforehand - that I really don't think it was going to play because of the stiffness. She had a Family party coming up 
the beginning of March - and - she insisted that I - try - to do the best that I could - in which she said "oh they 
can't be that stiff".

Bottom line, she insisted on moving forward, no matter what I said. Furthermore, she was looking for that proverbial 
"quick fix".

So based on the circumstances, I thought I handled it with great respect and did the right thing.

Duaine


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> Jurgen Goering
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-- 
Duaine Hechler
Piano, Player Piano, Pump Organ
Tuning, Servicing&  Rebuilding
Reed Organ Society Member
Florissant, MO 63034
(314) 838-5587
dahechler at att.net
www.hechlerpianoandorgan.com
--
Home&  Business user of Linux - 11 years