[pianotech] A warranty rant and kudo

[Scott Rogers]

>
> Dean,
> Did you ever notice how quickly they are to call you on an invoice that is
> 5 days overdue? I don't know if I can take their "service" dept. much
> longer. It seems to me in this economy one would  not try to alienate the
> ones who promote their product. But what do I know ????
>
> Scott Rogers, RPT



>
> ---------- Forwarded message ----------
> From: "Dean May" <deanmay at pianorebuilders.com>
> To: <pianotech at ptg.org>
> Cc:
> Date: Thu, 1 Mar 2012 12:47:00 -0500
> Subject: [pianotech] A warranty rant and kudo
> ** ** ** **
>
> A tale of two warranty claims****
>
> ** **
>
> I installed a vertical Lifesaver system Monday. The green power light did
> not come on, but the yellow and red lights worked, and everything else
> seemed fine as well. I called Dampchaser on Tuesday, spoke with a very
> friendly and helpful lady, she said she would send a light panel and
> humidistat FedEx. I got the package today. I tried replacing the light
> panel by itself and the problem was solved. Included in the box was an
> addressed return postage slip. This is very typical of the warranty service
> I’ve gotten from Dampchaser in the past. It deserves kudos.****
>
> ** **
>
> At the end of last year, I installed a PianoDisc system on a customer’s
> piano. The kit had a bad solenoid driver board. It only affected 4 of the
> notes, everything else worked. PianoDisc said I could send the board back
> and they would replace it, or I could charge a new board to a credit card,
> some $300, they would send it immediately, then issue my card a credit on
> return of the defective board. This was on 12/30/11. The board was finally
> shipped on 2/9/12 and I got it the following week. This, too, is very
> typical of the warranty service I get from PianoDisc. ****
>
> ** **
>
> Guess which company will be getting a bill from me for a warranty claim
> and which one won’t?****
>
> ** **
>
> *Dean***
>
> Dean W May                        (812) 235-5272 voice and text****
>
> PianoRebuilders.com           (888) DEAN-MAY         ****
>
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>
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