Will: The fact is that YC has a Lifetime Warranty on the actions of these pianos. It is a written guarantee. They have neglected to inform their customers, and they should have had a recall. Customers should not have to pay for the defective parts. There was a time when they charged $100 for a set of brackets and paid nothing to install. At least they changed that policy, to their credit. Paul McCloud AccuronePianoService.com On Jul 24, 2012, at 8:33 PM, paul bruesch <paul at bruesch.net> wrote: > I completely agree, and I always make it a point to point that out to any YC owner. > > On Tue, Jul 24, 2012 at 12:14 PM, Encore Pianos <encorepianos at metrocast.net> wrote: > I think we should all remember that all of the affected pianos are way > beyond warranty and have been for quite some time, yet Young Chang has > continued taking care of these pianos, albeit at a reduced rate of > compensation to the customer and technician. At this point in time, it is > up to the customer to pick up the slack for the amount of time required to > do this service. > > We should all also remember that, while Young Chang is ultimately > responsible, the problems were caused when a subcontractor who cast the > brackets for Young Chang changed their formulation for the metals without > telling Young Chang. It was several years before problems began to develop > and they could catch the problem. > > I say that Young Chang has handled this in a manner that is completely > honorable, and certainly to a higher standard of business ethics than we > could expect from almost anyone else. > > Will Truitt > > -----Original Message----- > From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf > Of Douglas Gregg > Sent: Tuesday, July 24, 2012 12:26 PM > To: pianotech at ptg.org > Subject: [pianotech] Young Chang > > Young Chang is still around. But be aware that they will pay a maximum of > $200 for the warranty job. I just had one that took two trips to just get > the action out. I had to go home to get some pry bars and break the middle > action brackets to get it out. It really needed some serious regulation too. > This piano was only played a few times and was otherwise like new. > It should not have needed regulation due to wear and tear, but that is their > maximum payment. > > Doug Gregg > Classic Piano Doc > Southold, NY > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20120725/893f92b8/attachment.htm>
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