[pianotech] More Dues Paying Fiasco (Sigh.......)

[Don Mannino]

Will,

 

Normally I am sympathetic to the travails everyone is having with that
software, but really . . . .

 

Did you expect the home office staff to call the post office and call back
your mailed invoice?  

 

Just throw it away.  Why call when you got payment confirmation already.
They have enough to do trying to keep that software running.

 

Don

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Encore Pianos
Sent: Monday, February 06, 2012 7:58 PM
To: pianotech at ptg.org
Subject: [pianotech] More Dues Paying Fiasco (Sigh.......)

 

A late update on my dues paying difficulty

 

After the better part of an hour trying to pay my dues the evening of the
31st, I got in, filled everything out, and payed my dues with my credit
card.  Shortly thereafter, I received the following e-mail:

 

Thank you for your $275.00 payment. Your payment has been applied.

 

Order INV-0040688 for Truitt, William T.

                Total - $275.00

                Balance Due - $0.00

 

 

 

*******     PAYMENT INFORMATION   *******

 

TOTAL RECEIVED: $275.00

 

RECEIPT: 

MasterCard-Web  (MasterCard) 

Truitt, William T.

CreditCard  #### #### #### 

 

 

Ok, done deal, right?  NOT.  Today in the mail I received a letter from
Sandy Roady telling me that I had not renewed my membership, and that my
membership will be dropped in 30 days.  Sigh..

 

I will call the home office tomorrow, and I am confident that this can be
cleared up to the home office's satisfaction and mine, and my membership
confirmed. 

 

Alas, I cannot summon such confidence when it comes to the functionality of
the much beloved Higher Logic software.  It seems likely that it told me
that I paid my dues, but forgot to tell anybody else.  Hence my letter.
Which is why it makes feel so very confident in the security of the system,
since it's such a big secret to the world that it won't tell anybody but
me!!

 

Ok, you blame the victims people out there in Pianotech Forum land, pile it
on..

 

Will Truitt

 

 

 

 

 

  

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