[pianotech] dues payment fiasco

[John Formsma]

Will,

I share your sentiments about the HL software. It's not working, and I
doubt it ever will work satisfactorily. Yes, nearly a year is a fair amount
of time to prove whether it can be made to work.

Having said that, nothing like paying one's dues early. And by mail. You
waited a bit too long, don't you think? <G> While I like the web for many
things, sometimes it's just easier to grab my checkbook, write out a check
and mail it. And certainly easier when you consider the illogic of HL's
setup. And when I especially don't trust the security (sic) of HL.

-- 
John Formsma, RPT
Blue Mountain, MS


On Tue, Jan 31, 2012 at 9:37 PM, Encore Pianos
<encorepianos at metrocast.net>wrote:

> Ok, so I am going to do some venting now.  I just spent a frustrating 50
> minutes trying to pay my dues, and by some miracle was finally able to
> actually do so.  It only took me about 50 tries to log in, although my
> username and password information were entered correctly.  It simply just
> kept going around in circles and kept asking me for the same info on the
> page I started with, again and again and again.  Searching for help with
> this was the same frustrating, counterintuitive, and all but nonexistent
> effort that it was a year ago – it is still the same broken piece of shit
> software that it was when they introduced it and  nothing meaningful has
> changed.  It still navigates like the software was written by a bunch of 12
> year olds during recess – pretzel logic.  ****
>
> ** **
>
> That this monstrosity continues in its present form is a shining testament
> to the mediocrity of our leadership, where the only answer to our problems
> are occasional platitudes and telling us that if we were wise and good
> people, we would learn to love these shackles.  After all, they’re just
> doing it for our own good.  ****
>
> ** **
>
> I wish that I believed that our present leadership is dealing with the
> problems with Higher Idiotlogic software in a meaningful manner, or even
> considers it important to make a serious, ongoing and ultimately
> constructive effort to resolve the issues, and  actually make using it
> something less excruciating than dragging your fingernails across a chalk
> board.  Nor do I believe they will make the effort to move to something
> else if the issues cannot be resolved, no matter how inferior the product
> is.  After a year of this, I have lost my faith in them.****
>
> ****
>
> Will Truitt
>
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