[pianotech] Service

[Joseph Garrett]

Joseph Giandilonni said: 
"Jeez guys, Isn't this part of the service that you (a professional) offer?
You know how to talk to the company's tech support people (you even, in
theory, know how to get ahold of them) ? you know the lingo and you know
how to respond to their BS or evasions if that's what they're offering. You
know if you're looking at a legitimate warranty issue, or some problem
cause by the customer.
 
Bill the customer for your time if you need to.
 
Just my opinion, but that's the way I'd like to be taken care of by a
repair/service person that I'd hired to fix something I knew very little
about. That would get me enthusiastic about boosting that serviceperson's
reputation and hiring them back again in future."
 
Joseph,
That would be my take on the situation. The customer should not have to go
through all that. If the piano is under warantee, then all effort to smooth
things over and make it right, should be the approach. We, as technicians,
should make the effort to "finalize the sale". However, I looked you up in
The Directory and did not find you. So, ....who and what are you my friend?
Your creds. would be nice.<G>
Regards,
Joe aka Joseph G. aka Curmudge


Joe Garrett, R.P.T.
Captain of the Tool Police
Squares R I