[pianotech] Gen-u-whine Steinway parts

[Paul Williams]

I guess you might suggest that the parts are either geniune Steinway, or Steinway "approved" parts!  Could that have made a difference? ….or do these people need to see the parts boxes "sanitized for your protection" lables saying "genuine Steinway parts"???

Paul


From: Ed Foote <a440a at aol.com<mailto:a440a at aol.com>>
Reply-To: <pianotech at ptg.org<mailto:pianotech at ptg.org>>
Date: Mon, 30 Apr 2012 16:38:40 -0400
To: <pianotech at ptg.org<mailto:pianotech at ptg.org>>
Subject: Re: [pianotech] Gen-u-whine Steinway parts


 Dale Erwin
Sent: Monday, April 30, 2012 11:25 AM
To: pianotech at ptg.org<mailto:pianotech at ptg.org>
Subject: [pianotech] Gen-u-whine Steinway parts

Hi Guys
   Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined  to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore!

Greetings,
      I can only suggest speaking what is inarguably  true, ie, that in your opinion,  the customer has been led astray by a marketing ploy that doesn't have much basis in reality.  If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you.
      Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer.  The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up.

Regards,
Ed Foote RPT
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