[pianotech] priorities

[Paul Williams]

Sadly..on a new customer, when this has happened (not very often), and left a bill, they just blow it off!  I don't think their is a legal way to get a "no show" bill to happen in your favor.

Wim, you know the Washington state area a bit…Once I drove all the way to Bellingham from south Whidbey Island for a new customer who was a referral from a prominent recording artist who I did a lot of work for.(2 hour drive one way) I showed up for the new appointment; nobody home.  I had no other appointments up there except something 3 hours later.  With nothing else to do after a long drive, I waited and waited about an hour.  Then, disgusted, I left a bill and phone message for the whole first visit charge.  Still weeks later, nothing.  My usual guy was apologetic, but of course, he offered nothing for the others' inconsideration.  I never did hear from this person, nor did I ever receive payment.  Very rich neighborhood and a well kept house. I saw the nice grand in the livingroom too.  Still nothing.  Some people are just jerks and we need to move on! On the other hand, maybe they died.

Who was that lady in the news about a couple years ago who said, "only little people pay taxes".  I figured this new person was like that and just wrote it off.

I got better after that on calling the day before (especially involving a long distance drive). That seemed to work better.  There will always be jerks.

Paul


From: Delwin D Fandrich <del at fandrichpiano.com<mailto:del at fandrichpiano.com>>
Reply-To: <pianotech at ptg.org<mailto:pianotech at ptg.org>>
Date: Mon, 9 Apr 2012 10:13:16 -0700
To: <pianotech at ptg.org<mailto:pianotech at ptg.org>>
Subject: Re: [pianotech] priorities

Yes, we do. My rule is 24 hours’ notice but I’ll (usually) accept the night before.

And your time was wasted unless you had planned on having a completely nonproductive day in your shop.

ddf

Delwin D Fandrich
Piano Design & Fabrication
6939 Foothill Court SW, Olympia, Washington 98512 USA
Phone  360.515.0119 — Cell  360.388.6525
del at fandrichpiano.com <mailto:del at fandrichpiano.com> — ddfandrich at gmail.com<mailto:ddfandrich at gmail.com>

From: pianotech-bounces at ptg.org<mailto:pianotech-bounces at ptg.org> [mailto:pianotech-bounces at ptg.org] On Behalf Of tnrwim at aol.com<mailto:tnrwim at aol.com>
Sent: Thursday, April 05, 2012 6:11 PM
To: pianotech at ptg.org<mailto:pianotech at ptg.org>
Subject: Re: [pianotech] priorities

We have a different opinion and solution to this problem. Ok. But now the next question. Instead of being stood up at the door, what if she calls (pick one), an hour, two hours, the night before, a day before, any time, which doesn't allow you enough time to schedule someone else in that time slot, do you still charge her for lost income and a no show? I realize travel time is worth something, and since I was staying home to work in the shop anyway, the time was not wasted. But what if its the first appointment of the day, and you've got several others to do? Wasted time is wasted time.

Wim

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