[pianotech] From soft to loud

[William Monroe]

"Hit it harder."  That's good.

How?  You educate your client.  You explain to them the process of getting
the piano performing properly first - because it's currently not.  Rich or
poor, BOU or Yamaha CFX, it doesn't matter.  You tell them that to achieve a
result that is in any way uniform and non-circumventive, the proper
procedure is thus and such and will cost about $xxxx.xx.  It can be made
louder by just drizzling acetone/keytop across the whole mess without even
removing the action, for no charge.  But would you stand by that work?  My
approach is to always talk through all kinds of options, being very careful
to educate as to the effectiveness, properness, longevity, pro's and con's
of any approach.  Then the customer decides.  It's not really that hard.

They either recognize the inherent drawbacks of the cheap way out and choose
to do it "right" or not.  If they know the results are going to be
substandard with a quick fix, it usually speaks to folks.  Education of our
clients - it's what we do.

William R. Monroe




On Thu, Oct 20, 2011 at 1:19 PM, Matthew Todd <toddpianoworks at att.net>wrote:

> How would you best tell a customer, who just says "how can you make my
> piano play more loud", that I can do it for over $1,000?
>
> Matthew
>
>
>  *From:* William Monroe <bill at a440piano.net>
> *To:* pianotech at ptg.org
> *Sent:* Thursday, October 20, 2011 1:16 PM
> *Subject:* Re: [pianotech] From soft to loud
>
> Agreed.  Only after making the piano perform as well as it can should you
> address the problem with traditional voicing techniques.  Hammer filing and
> a quality regulation can make a HUGE difference tonally and dynamically.
>
> Once that has been done, you can begin to assess if (and in what way) the
> dynamics or tone should be addressed.
>
> William R. Monroe
>
>
>
>
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