[pianotech] nomenclature

[Paul T Williams]

I don't know, William.  I can't usually read the Dr.'s writing ;>). 

But like Wim,  I explain in layman's terms, but write up in proper 
nomenclature. If the customer seems interested, I'll show them what a jack 
is, or a damper wire, or whatever I worked on.  Most people just want it 
to work and I can tell if I'm talking to a brick wall pretty fast, now, 
after 20 years in this biz.

Paul




From:
William Monroe <bill at a440piano.net>
To:
pianotech at ptg.org
Date:
11/17/2011 08:13 AM
Subject:
Re: [pianotech] nomenclature



Does your doctor write a prescription in layman's terms?

Use intelligent language that says what you really mean, and give an 
explanation if necessary.  I carry labelled upright and grand action 
diagrams for my curious clients.  In other words, I try to educate my 
clients, rather than dumb down my presentation.

William R. Monroe



On Wed, Nov 16, 2011 at 10:08 PM, David Nereson <da88ve at gmail.com> wrote:
     On this subject, when you techs fill out your invoices, not for an 
extensive rebuild, but just everyday small repairs and minor adjustments, 
do you use "official" tech-y nomenclature, so that it looks like you 
really know your stuff, or do you use everyday language so that the client 
understands what you did?  
     (Ex.:  "Removed action, tightened all flange screws, replaced action, 
spaced hammers, regulated lost motion and let-off."  or  "Took the 
mechanism out, tightened screws for all the parts, put mechanism back in 
piano, aligned hammers to strings, took out the excess "play" in the 
keystroke, adjusted the hammer release point."  ?)
     --David Nereson, RPT


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