[pianotech] follow up

[Bruce Browning]

don't have two what?


On 1 February 2011 12:37, Marshall Gisondi <pianotune05 at hotmail.com> wrote:

>  "What do you say to a customer who sets up an appointment with you for a
> week or two from now, and then says, "can you call me to remind me the day
> before?"
>
> I've only had one customer ask  me to call.  To be honest, I always tell
> them that I'll call the day before.  I can't take a gamble especially if I'm
> stuck taking public transit and I happened upon a no show.  That wouldn't be
> fun especially in our cold weather that we've been having.  In fact I go as
> far as to ask if the will give me a verbal convirmation by returning my call
> when I receive a voice mail.  My time is valuable.  So I look at it as m ore
> a metter that people are just forgetful. We can't change them. No sense in
> trying to swim up stream if you don't have to.
> Marshall
>
> Marshall Gisondi Piano Technician
> Marshall's Piano Service
> *pianotune05 at hotmail.com*
> 215-510-9400
> *www.phillytuner.com *
> Graduate of The School of Piano Technology for the Blind
> www.pianotuningschool.org Vancouver, WA
>
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-- 
Bruce Browning
The Piano Tuner
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