Wim, it seems you just lost a customer there. Is there a reason the two notes didn't work? The way I see it, you might as have fixed them AND charge accordingly. You probably would have kept the customer. Marcel Carey Marcel I tried very hard to go back out there to fix the problem, which was tight centers. I might have even offered to do the work for free, I can't remember. I'm not positive, but as I said, I think he thought "tuning" the piano meant fixing the keys that didn't work, not making the piano sound right. Since not all of the keys were fixed, he was convinced I couldn't do the work. Quite honestly, I didn't care if I kept that customer, or not. Wim -----Original Message----- From: Marcel Carey <mcpianos at hotmail.com> To: Pianotech List <pianotech at ptg.org> Sent: Tue, Sep 7, 2010 2:38 pm Subject: Re: [pianotech] perception of tuning. was Re: question about a klavanova. Wim, it seems you just lost a customer there. Is there a reason the two notes didn't work? The way I see it, you might as have fixed them AND charge accordingly. You probably would have kept the customer. Marcel Carey As several have already indicated, a Clavinova is an electric digital piano, and does not require tuning. But this brings up an interesting point about the perception of what most people think "tuning" means. You've only been in the business for a short time, but you will find out that when someone calls to have their piano "tuned", it doesn't necessarily mean they hear the piano as being out of tune. It means something is wrong with the piano: one or two noted don't play, or when they press the left pedal, they don't hear anything happening. But all they understand is that the piano needs "tuning". Case in point was last year when I was called to tune a cheap little spinet. The man who called me would not be home, but his wife would be home. The piano was for his daughter to take lessons. The piano was out of tune, but there were also a dozen notes that did not repeat quite right. I put some Protek on the butts, and got most of them to work OK, except for two in the last octave. I didn't even charge for it. He e-mailed me the next day and wanted to know why those keys weren't working. I told him that for what the piano was going to be used for, it would fine. Then he wanted to have me recommend someone who could fix the piano. I told him I could do it, but he didn't believe me. When I asked him if the piano sounded OK, he gave no response. I don't think he even heard the difference. All he knew was that the piano wasn't playing right, and he wanted someone to "tune" it. So when you call back that customer, ask him/her what the problem is with the piano. You will probably find out that one of the keys is not working. Wim -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100907/1cc818f6/attachment-0001.htm>
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