[pianotech] perception of tuning. was Re: question about a klavanova.

tnrwim at aol.com tnrwim at aol.com
Tue Sep 7 12:16:56 MDT 2010


Hi Marshall

As several have already indicated, a Clavinova is an electric digital piano, and does not require tuning. 

But this brings up an interesting point about the perception of what most people think "tuning" means. You've only been in the business for a short time, but you will find out that when someone calls to have their piano "tuned", it doesn't necessarily mean they hear the piano as being out of tune. It means something is wrong with the piano: one or two noted don't play, or when they press the left pedal, they don't hear anything happening. But all they understand is that the piano needs "tuning".

Case in point was last year when I was called to tune a cheap little spinet. The man who called me would not be home, but his wife would be home. The piano was for his daughter to take lessons. The piano was out of tune, but there were also a dozen notes that did not repeat quite right. I put some Protek on the butts, and got most of them to work OK, except for two in the last octave. I didn't even charge for it. He e-mailed me the next day and wanted to know why those keys weren't working. I told him that for what the piano was going to be used for, it would fine. Then he wanted to have me recommend someone who could fix the piano. I told him I could do it, but he didn't believe me. When I asked him if the piano sounded OK, he gave no response. I don't think he even heard the difference. All he knew was that the piano wasn't playing right, and he wanted someone to "tune" it. 

So when you call back that customer, ask him/her what the problem is with the piano. You will probably find out that one of the keys is not working. 

Wim






-----Original Message-----
From: Marshall Gisondi <pianotune05 at hotmail.com>
To: pianotech <pianotech at ptg.org>
Sent: Tue, Sep 7, 2010 4:54 am
Subject: [pianotech] question about a klavanova.


Hey Everyone,
I wanted to make double sure that a Klavanova is electronic and does not require tuning.  Am I correct?  I have a customer a school district with this piano at one of their schools where I'm possibly tuning tomorrow.  So a refresher on this would be great.  thanks 
Marshall  
 
Marshall Gisondi Piano Technician
Marshall's Piano Service
pianotune05 at hotmail.com
215-510-9400
www.phillytuner.com 
Graduate of The School of Piano Technology for the Blind www.pianotuningschool.org Vancouver, WA







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