[pianotech] Absolute pitch customer

[Ryan Sowers]

By the way,

One of the classes that Isaac Sadigursky is giving at the Kansas City
conference next July is called "Demystifying the Perfect Pitch". Here is the
class description:

I feel we have to clarify the "mystery" and "misery" of the so called
"perfect pitch".  Being a trained musician with and MA and BS in music,
according to my colleagues, I do have it.  But what is it anyways?  Tuning
pianos in the field every day, our clients are fascinated and mesmerized by
what we do and very often they ask if we have or we must have "perfect" or
"absolute" pitch.  I will try to demonstrate advantages and disadvantages of
possessing this "god's gift", tell a few stories, historical and
'hysterical" facts about famous composers and musicians, show you a way of
training to improve your hearing skills and little tricks on how to deal
with some difficult customers, who may think that they have "perfect pitch".

Just one of the many awesome classes that will be available. Start planning
now - this is the time of year you can put aside some extra $$!

-- 
Ryan Sowers, RPT
Asst Director - 2011 PTG Technical Institute
Kansas City: Come See What's New!

On Sat, Oct 2, 2010 at 7:47 PM, Ryan Sowers <tunerryan at gmail.com> wrote:

> I once had a friend who called me to tune her wonderful Grotrian grand. She
> told me it was really flat. She left the house open for me and I let myself
> in and started to tune the piano - the A was almost spot on! I noticed her
> guitar tuner sitting next to the piano. Guess what? It was set to A444!
>
> This happened again recently - a client called me and said the piano I had
> recently tuned didn't match the electronic tuner. But he said his Yamaha
> Clavinova also didn't match! I relayed him the above story and said to make
> sure his tuner is set to a440. Also the tuner could be damaged.
>
> That being said, my policy on call backs is to return ASAP with no charge
> to the client. I would take a look at the electronic tuner the client is
> using, and I would sit down with the client and check the piano and listen
> to what the client has to say about it. Sometimes education is the solution.
> Every once in a while the client has a legitimate complaint, and you have to
> remedy the solution in the most graceful manner possible.
>
> Then there are the clients who are impossible to please.
>
> It's OK to be fired by some clients. If you checked around you might find
> this client has hired and fired every other technician in town. The whole
> "absolute pitch" is  absolute nonsense, since there is no absolute pitch for
> every note on the piano.
>
>
>
>
>
> 2010/10/3 <limhseng at gmail.com>
>
> Hello,
>> How do you explain to a customer who says 'I have absolute pitch and the
>> moment I touch the keyboard I know its wrong and my electronic tuner says
>> so'?
>> After tuning this piano for close to 2 hrs this comment spoils my day.
>>
>> Lim
>>
>> Sent from my BlackBerry Wireless Handheld
>> Powered by Gee! from StarHub
>
>
>
>
> --
> Ryan Sowers, RPT
> Puget Sound Chapter
> Olympia, WA
> www.pianova.net
>



-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net
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