On 11/11/2010 11:15 PM, Tom Rhea, Jr. wrote: > Thanks, Ron, for taking the high road. What will make all of us to be > perceived as professional is that we can explain to our customer when a > shabby repair on a shabby instrument is not what we're about, and that our > customer deserves the best possible answer even when it means that we don't > get the check. Yes, and that they aren't necessarily going to get the burger their way, at their price. The customer getting the real stuff is always first priority. Ron N
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