I make it clear to my "teacher" customers, that THEY get the discount (10 %) on THEIR piano work for referring THEIR students. No discount for students unless they are: senior citizen, police, fire, or military people. Ken Gerler ----- Original Message ----- From: Brian Trout To: pianotech at ptg.org Sent: Tuesday, March 23, 2010 9:57 AM Subject: Re: [pianotech] 2nd Bad Client in 10+ Years - Seeking Advice Hi Terry, Wow, I can tell this one pushed your buttons. ;-) I say, take care of Mr. & Mrs. FC. By your description, I'd say you already left a good impression with them by not pushing them to spend more than they needed to on this particular piano. And, despite it's limitations, you are quite capable of making this a much better piano for the kids to play on, at least until something better can happen. For all you plan to do, $10 is a pretty insignificant ammount. As far as the "teacher" is concerned, if she wants to refer people to you, and you want to honor a $10 discount to help out her students, I can't see that it should be a major issue. But I wouldn't like her butting into every transaction either. Something like, "I can't continue with the $10 discount if you need to be involved in every transaction. I do good work and care about my customers, personally. I want the best for them, even if that means I don't get as much work as someone could if they wanted to take advantage. Please don't make it harder for me to make life better for your students."... comes to mind. Who knows if she'd ever hear it. But hey, what do I know?! LOL!! Take care, Terry. Hope it gets ironed out. Brian ------------------------------------------------------------------------------ Hotmail: Trusted email with Microsoft’s powerful SPAM protection. Sign up now. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100323/9db40178/attachment.htm>
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