[pianotech] 2nd Bad Client in 10+ Years - Seeking Advice

Terry Farrell mfarrel2 at tampabay.rr.com
Tue Mar 23 09:53:34 MDT 2010


Yeah, that's how I do it - ten bucks off total bill.

Yup, teacher is off my client list - I don't need that. I have no beef  
with parents of students, whatever they decide to do. However, like I  
said, if the owners of Funky Case piano don't want to do some minimal  
regulation and repair, I will decline to tune their piano, as I really  
need hammers to be hitting strings to tune it!

Terry Farrell

On Mar 23, 2010, at 11:35 AM, David Love wrote:

> If you are going to offer them a discount then offer $10 off  
> whatever the fee actually is rather than guaranteeing $10 off your  
> basic fee.  So if extra work is required and the normal total fee  
> comes to, say $175, you give them a $10 discount to $165.  Explain  
> that you are willing to give them a $10 discount but you can’t  
> guarantee from what since you haven’t seen the pianos.
>
> David Love
> www.davidlovepianos.com
>

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