It's that simple. Either the inquiring customer accepts what I've quoted in time, or they don't. Sincerely, Keith McGavern, RPT Keith The very simple business practice you have is great if enough of the customers who call you pay the bills. But when 75% of the calls you get don't set up an appointment because they don't like the fee you're quoting them, and you're hungry for business, then you have to change your tactics. Wim -----Original Message----- From: Mr. Mac's <tune-repair at allegiance.tv> To: pianotech at ptg.org Sent: Fri, Mar 12, 2010 9:36 am Subject: Re: [pianotech] basic or full service Wim, List, There has been important input on this subject. Somehow, though, in all the discussion, nothing has materialize that would constitute a pat formula for charging customers that would work in all situations. The ultimate question that I had to decide for myself long ago is this: What is it that I am willing to go into someone else's life and perform a service that will not disappoint them or me, and what is that worth to both of us? So when someone calls and ask, "What do I charge to tune a piano?", I say this. The tuning visit charge is this, $XXX, repairs/adjustments are additional, and I charge mileage when I travel to other communities than my own. That cost is $xxx per mile one way. It's that simple. Either the inquiring customer accepts what I've quoted in time, or they don't. Sincerely, Keith McGavern, RPT On Mar 12, 2010, at 12:43 PM, Wimblees at aol.com wrote: Well, today, I came up with a brilliant idea. From now on, when a customer calls asking for my tuning fee, I will tell them that my "basic" tuning fee will be $%%% = -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100312/df13267f/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC