[pianotech] Premium Service

[David Ilvedson]

Why, are you a hit man?  Norm, don't go home on Saturday...

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "Gary Telleen" <telleenptg at gmail.com>
To: pianotech at ptg.org
Received: 3/11/2010 9:13:24 AM
Subject: Re: [pianotech] Premium Service


>What time will you be home on sat

>Sent from my Verizon Wireless Phone

>-----Original Message-----
>From: Norman Dutton <duttonpiano at earthlink.net>
>Sent: Wednesday, March 10, 2010 2:01 PM
>To: pianotech at ptg.org
>Subject: Re: [pianotech] Premium Service

>Although I'm Dave's apprentice, I would like to offer the following, 
>independent of his influence.

>Most people are surprised and appreciative when I vacuum the inside of 
>their piano. One friend of mine specifically asked if I vacuum, because 
>she felt it was "good service." From the customer's viewpoint, they 
>aren't likely (and I think that's a good thing) to clean the inside of 
>their piano. Most are afraid of damaging something, requiring another 
>service call.

>Norman Dutton
>PTG Associate Member



>Joseph Garrett wrote:
>>
>> Ron N. said: "Categorically, it's the same thing. Cosmetic only, without
>> performance value. My customers tend to not want to waste
>> technician rates on dusting."
>>  
>> Ron,
>> I agree, ...er somewhat, however, your car seems to run better after 
>> you've cleaned it.<G> Right? So, I suspect the same applies to 
>> pianos/cleaning.
>> While I'm at it, I should say, I charge a premium price for ALL 
>> clients. AND, they get/expect a Premium job out of me. The idea of a 
>> "less than stellar" servicing of a piano, by a technician, really 
>> seems to be the issue....NOT a "Premium" whatever. There is too much 
>> quick n' dirty going on and not enough thorough service, IMHO. At 
>> least it is evidenced in the "follows" I encounter.
>>  
>> That's my story and I'm stickin' to it.
>> Joe 
>>  
>>  
>> Joe Garrett, R.P.T. (Oregon)
>> Captain, Tool Police
>> Squares R I
>>  
>>