[pianotech] "premium" vs. price

[David Love]

That works.  Or you can just build into your basic appointment enough time
and charge to cover a pitch raise and tuning and just do it.  If you don't
need to do a pitch raise then find something else that the piano needs and
do that.  I guarantee that if your look not even very carefully, you'll find
something that needs doing.  You can tell the customer that you fixed this
or that on top of the tuning, you can stick to your basic full service fee
and everyone will be happy.  

 

David Love

www.davidlovepianos.com

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Ed Foote
Sent: Wednesday, March 10, 2010 7:23 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] "premium" vs. price

 

Paul asks:  


>>What term do others use to distinguish a fine tuning from a pitch
correction??  I always wonder if I'm getting my point across by saying
"basic" or "fine" or "regular", then immediately continuing into the "if
it's been a long time" spiel.
  

I tell the customer before I check the pitch, that if it is extremely flat,
, that if it is too far from "in tune", I will have to make up for the years
, and it will have to be tuned twice.   This shocks many of them, but then I
continue on and tell them that the first tuning costs far less than the
second. This seems to let them relax enough to say "Go on and do it right".

      It is amazing what people are comfortable with if they feel like they
are getting a bargain, even if it costs them more than they were hoping.  It
is also amazing how much more people will trust a tech that is telling the
truth.  Truth has its own "sound" and those techs that are always truthful
have, for some strange reason, something in the voice that customers
instinctively recognize as trustworthy.  This is important, since the first
thing we have to sell to the customer is ourselves.  If we can successfully
do that, they will buy all the piano maintenance that they can afford.  
Regards, 
Ed Foote RPT 

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