Nice!!!!!! Terry Farrell On Mar 9, 2010, at 8:52 PM, Dean May wrote: > Kudos to David Anderson and others for encouraging us to provide our > clients with a full service appointment, not just a tuning. It has > taken me awhile, but at the first of the year I started offering a > premium service appointment as an option to my tuning customers. I > priced it at 1.5 times my normal tuning rate and I promote it in my > email reminder and postcard reminder with the following verbiage: > > I am pleased to announce that I am now also offering Premium > Concerto Tuning Service for only $XXX.XX This includes a normal > tuning plus an extra level of service to help keep your instrument > in peak playing condition. With it I spend extra time after a normal > tuning doing whatever we deem to be the most pressing need. It could > be minor voicing, minor regulation, repairs, cleaning, fixing > squeaks, tightening benches, any number of other details that > usually get overlooked during a normal tuning simply because there > is not enough time. Every piano needs this level of service > especially those experiencing a heavy level of play. > > No takers, but I kept putting it out there. People need to think > about change. Well today I got not just one, but two premium service > appointments. The extra money was nice of course, but even better > was walking away with a sense of satisfaction knowing the piano was > better taken care of. I am encouraged and exhort the rest of you to > think about offering the same. > > > Dean > > Dean W May (812) 235-5272 > > PianoRebuilders.com (888) DEAN-MAY > > Terre Haute IN 47802 > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100309/7a75c240/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC