Dean Where do you draw the line with what you're offering? I don't know how much time you allow, but what do you, or limit yourself to, for the additional price. And how do you explain that the piano needs more than just the "premium" service? Wim -----Original Message----- From: Dean May <deanmay at pianorebuilders.com> To: pianotech at ptg.org Sent: Tue, Mar 9, 2010 3:52 pm Subject: [pianotech] Premium service Kudos to David Anderson and others for encouraging us to provide our clients with a full service appointment, not just a tuning. It has taken me awhile, but at the first of the year I started offering a premium service appointment as an option to my tuning customers. I priced it at 1.5 times my normal tuning rate and I promote it in my email reminder and postcard reminder with the following verbiage: I am pleased to announce that I am now also offering Premium Concerto Tuning Service for only $XXX.XX This includes a normal tuning plus an extra level of service to help keep your instrument in peak playing condition. With it I spend extra time after a normal tuning doing whatever we deem to be the most pressing need. It could be minor voicing, minor regulation, repairs, cleaning, fixing squeaks, tightening benches, any number of other details that usually get overlooked during a normal tuning simply because there is not enough time. Every piano needs this level of service especially those experiencing a heavy level of play. No takers, but I kept putting it out there. People need to think about change. Well today I got not just one, but two premium service appointments. The extra money was nice of course, but even better was walking away with a sense of satisfaction knowing the piano was better taken care of. I am encouraged and exhort the rest of you to think about offering the same. Dean Dean W May (812) 235-5272 PianoRebuilders.com (888) DEAN-MAY Terre Haute IN 47802 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100309/fe00d603/attachment.htm>
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