John Chang Jchang at ycapiano.com (866) 798-6979 19060 S. Dominguez Hills Dr. Rancho Dominguez, CA 90220 email worked fine when I made a claim thru him shortly after he took over YC service dept. Paul Bruesch Stillwater, MN On Sat, Jun 19, 2010 at 4:08 PM, Anne%20Acker <a.acker at comcast.net> wrote: > Greetings! > > Anybody out there know where I snail-mail or e-mail send the bill for > replacing the defective action brackets on one of their pianos? In response > to a phone call, they sent the "kit" (i.e. no instructions, no new hardware > despite longer screws being required, and nothing written inside that might > be helpful about anything at all). > > I've misplaced my notes about the phone call and can't remember with whom I > spoke. I'm hoping and expecting one of you out there has walked this path > and can point me in the right direction. > > Thanks kindly in advance for sharing this information. > > This piano, a Weber baby grand, had been donated to the Salvation Army > Community Center Conservatory for the Arts, in completely unplayable > condition due to the action brackets. This community center provides a > great service of education in the arts for the children in our community who > otherwise couldn't afford lessons. I'm delighted to say the piano is > playing beautifully now (well as beautifully as it can), but I would love to > get SOME compensation for my time. > > Anne (yes, I know how to work on modern pianos too) > > > Anne Acker > Historic Keyboard Specialist > Anne Acker Early Keyboards > http://www.anneackerkeyboards.com > http://www.pianogrands.com > > mobile 912-704-3048 > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100619/dc843d8b/attachment.htm>
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