Hiring a secretary the only way to go IMO. I've been doing that for over 30 years. Jer Have you had the same one for 30 years, or different ones? How many days a week does she come in? Did you write the script, or does she more or less wing it? Will you post your script for us to use? Wim -----Original Message----- From: Gerald Groot <tunerboy3 at comcast.net> To: pianotech <pianotech at ptg.org> Sent: Sat, Aug 21, 2010 3:11 pm Subject: Re: [pianotech] (no subject) Hiring a secretary the only way to go IMO. I've been doing that for over 30 years. I'm surprised more people don't do it. I pay my gal $12 an hour and $1 per scheduled tuning. In one hour, she usually schedules at least 17 tunings, minimum. She usually works two hours so, double that. My cost? $58. I usually pay her more than that. She makes me at least $2,380 worth of tunings in one hours time. Even if she only made one tuning appointment at $140, it is still far better than zero appts at all or waiting for that phone to ring which isn't a very good idea. Being proactive in your business is however. Getting the right girl and training her in the right way to say the right things works great. Jer Groot From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Marshall Gisondi Sent: Wednesday, August 18, 2010 12:36 PM To: pianotech at ptg.org Subject: [pianotech] (no subject) I tried having my wife make calls and that didn't seem to work either. I tried texting a customer and that worked. If I were a female I could act like a secretary and save money on hiring one lol. Marshall Marshall Gisondi Piano Technician Marshall's Piano Service pianotune05 at hotmail.com 215-510-9400 www.phillytuner.com Graduate of The School of Piano Technology for the Blind www.pianotuningschool.org Vancouver, WA -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100821/fc71a988/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC