Emphasis on "up to". Under most circumstances it shouldn't take more than an hour or two to address the regulation issues that appear due to the action bracket issues. The piano may need other regulation but that's outside the scope of this particular job. Replacing the brackets is quite simple and goes fast. 30 minutes max in most cases. David Love www.davidlovepianos.com From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of William Truitt Sent: Friday, April 23, 2010 5:39 PM To: pianotech at ptg.org Subject: Re: [pianotech] YC brackets Ditto to what Dean has said in both posts. You can't count on what YC sends you fitting exactly, maybe so, and maybe not. Also, you have no clue what the state of regulation is until you get the new brackets in and the action set up. If it was out of regulation before the brackets started expanding, it's not going to magically go back into good regulation once they are replaced. I too have had to significantly change key level and dip once rails were replaced. I quote up to 2 full days on the regulation, which includes some voicing and cleaning. It needs it anyway, that is almost a given. The 2 days do not include the time spent replacing the brackets. It's not my fault the brackets expanded and are hiding the state of regulation of the action, so there is no reason for me to work for free. Our customers don't expect that from other service people, nor do they expect it from us. It's not even Young Chang's fault, these brackets are a slow fuse time bomb that a supplier dropped into their laps that took years to show up and thousands of pianos to be built with them. Let's remember that virtually all these pianos are well out of warranty at this point. The reimbursements that YC is giving us are more than we have a right to expect, so I have no complaint there. And if YC doesn't want to pay for all of it, or any of it, that leaves the customer. That's fair, and it is the customer's call at that point. I serve them best by clearly (and unapologetically) laying out their options. Will Truitt -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100423/35fb0b81/attachment.htm>
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