I have a client that I just dread and have basically decided that I am not willing to service her piano anymore. The animal smell is just awful, the person is hard of hearing and talks way too much (she goes on and on and on and won't let you get a word in edgewise) and is too loud, and is rude to her husband, etc. etc. How do others deal with wanting to "fire" a customer graciously? Tell them as much truth as you need to, ie,? you cannot handle the animal smell.? No need to lie.? Just be honest and live your life without falsehood.? Ed Foote RPT http://www.uk-piano.org/edfoote/index.html ? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090930/2fa2f0b7/attachment.htm>
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