[pianotech] Avoiding Clients

[Gene Nelson]

Great challenge for an up and rising associate.
I suggest a referral - you should be honest but you do not need to tell your life story.
Gene
  ----- Original Message ----- 
  From: Ryan Sowers 
  To: pianotech at ptg.org 
  Sent: Wednesday, September 30, 2009 4:54 PM
  Subject: [pianotech] Avoiding Clients


  Dear list,

  I have a client that I just dread and have basically decided that I am not willing to service her piano anymore. The animal smell is just awful, the person is hard of hearing and talks way too much (she goes on and on and on and won't let you get a word in edgewise) and is too loud, and is rude to her husband, etc. etc. 

  How do others deal with wanting to "fire" a customer graciously? 

  -- 
  Ryan Sowers, RPT
  Puget Sound Chapter
  Olympia, WA
  www.pianova.net
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090930/89171c29/attachment.htm>