Hi Duaine, If you are padding the bill to cover the labor costs it is not a "courtesy action checkover". At 06:09 PM 7/17/2009 -0500, you wrote: >If I have never worked on the piano before, I always take the action >home to do items like this. In these cases, I pad the cost a smidgen to >do a courtesy action checkover - tighten screws, make sure no parts are >broken, flanges aren't splitting, make sure the jacks are not loose, etc > >And I do something similar with tunings. The first time customer, I do a >quick check for loose parts - hammers moving left / right, look for >loose jacks, etc Then inform the customer and bill accordingly. > >In the mainframe computer world, we called this PM or Preventative >Maintenance. > >Duaine > Regards, Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T. Non calor sed umor est qui nobis incommodat mailto:pianotuna at yahoo.com http://us.geocities.com/drpt1948/ 3004 Grant Rd. REGINA, SK, S4S 5G7 306-539-0716 __________________________________________________________________ Get the name you've always wanted @ymail.com or @rocketmail.com! Go to http://ca.promos.yahoo.com/jacko/
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