Good time for a nap or read a few chapters.... David Ilvedson, RPT Pacifica, CA 94044 ----- Original message ---------------------------------------- From: "Jon Page" <jonpage at comcast.net> To: pianotech at ptg.org Received: 7/15/2009 6:24:30 PM Subject: Re: [pianotech] Door open,but customer not home - what would you do? >I drove 45 minutes to a tuning (1st tuning) and there was no answer >at the door, locked. I didn't walk around the house to find an open door; >the appointment had been made only a few days previous. Stayed 15 >minutes (my max), knocking on the door and then left. >Needless to say. "I was pissed!" >Less than a week later I received a call from a mutual friend that the fellow >had fallen in his kitchen due to a stroke and it wasn't until the following day >that someone checked in on him. Had I been there before, I would have >pressed the situation in regards to entry knowing/fearing the possibilities. >(Cape Cod is big retirement community). Some people give me keys, >others tell me where they're hidden. >That rare time, you can be the rescue. >On the barking dog... no way... walk away. Case in point: "Door left >unlocked". >Arrived, door locked, dog barking. Walked away, called the customer later and >the 'kids locked the door' but I didn't know that the dog was >confined in a cage. >Got coffee and a much needed piece of chocolate cake. Life is good. >A missed appointment is not lost time, it is valuable free time to linger. >-- >Regards, >Jon Page
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