[pianotech] BBB

[John Ross]

I looked at the local BBB list, and some of the members, were not of the best character shall we say.
I tend to think they use it as a defense, kind of like, complain but I am a member.
In some cases they were even on the board.
Save your money, there are no benefits to belonging, legitimate anyway.
It was a good idea, but not the way it is ran.(or is that run?)
John Ross
  ----- Original Message ----- 
  From: wimblees at aol.com 
  To: pianotech at ptg.org 
  Sent: Tuesday, February 24, 2009 6:56 PM
  Subject: Re: [pianotech] BBB


  The only BBB case I had ever had was a customer who had a piano stored in my shop for over a year. When we were ready to delivered it, we discovered that the piano had been sitting on some small stones, so the flat side was damaged. We re-veneered the side, but it required us to make a seam on the tail. She complained to the BBB. She also hadn't paid us for the storage. The BBB negotiated a settlement, but in the end, she didn't uphold her end of the settlement, (I can't remember the details). This was before we belonged to the BBB.

  As I said. being a member of the BBB looks good in your advertising. But in reality, as Del said, there really aren't any benefits. 


  Willem (Wim) Blees, RPT
  Piano Tuner/Technician
  Mililani, Oahu, HI
  808-349-2943
  Author of: 
  The Business of Piano Tuning
  available from Potter Press
  www.pianotuning.com


  -----Original Message-----
  From: Delwin D Fandrich <del at fandrichpiano.com>
  To: pianotech at ptg.org
  Sent: Tue, 24 Feb 2009 9:17 am
  Subject: Re: [pianotech] BBB


  That is, at least the theory and the marketing story. Over the years, however, I have done follow-up work on several pianos that had be butchered by technicians and shops that were BBB members. When I queried the owners I was told that they did complain to the BBB and they had copies of the letters to prove it. Yet when I made inquiries to the BBB I was assured that there were no "active" complaints against the perps. I've come to the conclusion over the years that the organization is primarily set up to make money for themselves and any benefit--if such really exists--to the community is strictly secondary. 

  ddf



----------------------------------------------------------------------------
    From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of wimblees at aol.com
    Sent: February 23, 2009 5:03 PM
    To: pianotech at ptg.org
    Subject: Re: [pianotech] BBB


    It looks good on your letter head or when you do any other kind of advertising. However, belonging to the BBB does not give you any more "clout" with them if a customer complains, or even asks about you, other than that they can say you are a member. On the other hand, a business cannot belong to the BBB if they have had complaints. So being a member indicates that you run a clean business. 

    Whether it's worth it, that's hard to say. I used to belong to the BBB back in St. Louis, but only to support that BBB, not because I thought it would help my business.    


    Wim


------------------------------------------------------------------------------
  A Good Credit Score is 700 or Above. See yours in just 2 easy steps! 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090224/57ca15a0/attachment-0001.html>