[pianotech] BBB

[Delwin D Fandrich]

That is, at least the theory and the marketing story. Over the years, however, I
have done follow-up work on several pianos that had be butchered by technicians
and shops that were BBB members. When I queried the owners I was told that they
did complain to the BBB and they had copies of the letters to prove it. Yet when
I made inquiries to the BBB I was assured that there were no "active" complaints
against the perps. I've come to the conclusion over the years that the
organization is primarily set up to make money for themselves and any
benefit--if such really exists--to the community is strictly secondary. 
 
ddf


  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of
wimblees at aol.com
Sent: February 23, 2009 5:03 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] BBB


It looks good on your letter head or when you do any other kind of advertising.
However, belonging to the BBB does not give you any more "clout" with them if a
customer complains, or even asks about you, other than that they can say you are
a member. On the other hand, a business cannot belong to the BBB if they have
had complaints. So being a member indicates that you run a clean business. 

Whether it's worth it, that's hard to say. I used to belong to the BBB back in
St. Louis, but only to support that BBB, not because I thought it would help my
business.    


Wim

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