Todd, You do want to follow up with questions. Harder to play could be the hammers have packed with use and now it is difficult to get the soft tone she used to get: voicing There are others to consider as well. What kind of piano? Perhaps the (upright) damper spoons have dug a hole in the felt, etc. It might be better to go in-person and have a collegial discussion to dig a little deeper. A customer who is interested in how their piano plays is a very good customer, one that deserves careful attention. Sincerely, Andrew Anderson On Feb 24, 2009, at 10:51 AM, Matthew Todd wrote: > I had a client leave me a voicemail wanting some additional work in > the future. She has in her mind that the felts (i'm assuming the > punchings and/or key rebushing) need replacing, because the piano is > getting harder to play. She just wants a quote so she can plan for > it. > > Now, are there specific questions I need to ask her over the phone > to get more of an idea? I can always do the work like she asks, but > then, it may or may not remedy the problem she is having. I would > rather be certain what she is wanting and be confident that the > problem will be resolved when I am thru. > > I already tuned her piano several months back, so I really don't > want to charge her an additional service call to come out so we can > discuss options, because she did mention it to me at the tuning > appointment. > > I would appreciate to know how to best approach this. > Thanks! > > TODD PIANO WORKS > Matthew Todd, Piano Technician > (979) 248-9578 > http://www.toddpianoworks.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090224/c17ddedd/attachment.html>
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