[pianotech] no shows

[wimblees at aol.com]

Gerry

Thanks for those recomendation. If they don't call me by the end of the week, I'll call them and see what they want to do.?

Wim

-----Original Message-----
From: G Cousins <cousins_gerry at msn.com>
To: pianotech <pianotech at ptg.org>
Sent: Mon, 23 Feb 2009 4:20 pm
Subject: [pianotech] no shows


Wim:
Aloha!
Thoughts on how to look at the situation. 
1: Put the action back in, have the customer sign off on a bill for services rendered. If they can't pay the total then suggest a payment plan.? Maybe they're strapped at the moment, especially if they got the piano for free.
2. Maybe they'll sell the piano now that it's fixed and in excellent condition.? They might even put an ad in the paper saying "Recently rebuilt"? wink wink.? Be on the look out. =)
3. If they can't pay then perhaps you could sell the piano for them taking your fees from the proceeds and giving them the balance.
4. I have always found that there is typically a deeper reason as to the customers absent mindedness. It's now up to you to weigh the time vs lost revenue to figure out the best method of proceeding. It is usually worth the effort if you want to invest the time.

As you had mentioned a while ago there is a big "word-o-mouth" advertising on the islands. That is always worth something which also has to be factord into the business plan. Be aware that it does not become a "take advantage of the piano technician" way of customer practice.
If all else fails just take it as a write off/business expense.? I used to put it under the heading of Advertising expenses on my 1040 return or justify it as donated services.

Hope this helps.
Gerry C
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