[pianotech] no shows

[Matthew Todd]

Did you receive any money upon taking the action?
 
I would at least make sure the check clears before returning the action as well!!


TODD PIANO WORKS 
Matthew Todd, Piano Technician 
(979) 248-9578
http://www.toddpianoworks.com

--- On Mon, 2/23/09, wimblees at aol.com <wimblees at aol.com> wrote:

From: wimblees at aol.com <wimblees at aol.com>
Subject: [pianotech] no shows
To: Pianotech at PTG.org
Date: Monday, February 23, 2009, 6:45 PM


I am used to no-shows, but it seems I have more than usual than I did on the mainland. 

Here is what's happening. I get a call from the man, who sets up an appointment. But when I show up, his wife either doesn't know I'm coming, and turns me away.Or she knew I was coming, but tells me she is not interested in getting the work done, and turns me away. 

The last straw came today. The husband called me last week, and I scheduled an appointment for Monday at 9. Since it was a Holiday, the wife and 4 kids were home. She didn't know I was coming, but let me in anyway. It was a Hamilton, with half the hammers unglued. She called him, and he said OK for me to do the work, but that he couldn't pay me until Friday. I said that's fine, because it would take me that long to do the work. I show up Friday afternoon, action in hand. She answers the door and she not only forgot I was coming, but couldn't pay me, and that her husband was off island, and wouldn't be back until Monday. She said she would call me. 

Obviously I took the action with me. So what do I do? I've got an action in my shop on which I spent several hours, and they have a piano that they can't use, (although they probably weren't using it anyway. They got it for free). 

I'm thinking of charging an extra $50 for the inconvenience, and making him pay up front before I even go to the house. On the other hand, if I play "hardball", they might just forget about the whole thing, and dump the piano, and I'll never get paid for my work.
 
Suggestions?


Willem (Wim) Blees, RPT
Piano Tuner/Technician
Mililani, Oahu, HI
808-349-2943
Author of: 
The Business of Piano Tuning
available from Potter Press
www.pianotuning.com



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