Dean, 1) I really don't comprehend how the practice I engage in raises the prices for everyone. 2) As to the concept of overall profit, I can understand getting to charge for a second trip allows more profit, but I am more interested in providing a service to the customer while I'm there rather than making more money for a second trip. Enough profit is made on the first trip to easily accommodate the lifestyle I know. 3) Driving the Voyager I use hardly costs a lot of extra money. It is one of the finest service vehicles I have ever owned to date, little to no service other than traditional maintenance and excellent mileage. Your comments for all practical purposes, simply do not add up in the world I experience for me to consider changing the practices I have adopted. I do not question your approach of piano service and have no suggestions that you do anything other than what you are currently doing. Sincerely, Keith Keith McGavern wrote: >> Sent: Wednesday, August 26, 2009 1:30 PM >> the philosophy I attempt to adhere to, is the hopes that I shall >> have what is necessary to do whatever needs to be done the first >> time around > On Aug 28, 2009, at 7:39 AM, Dean May wrote: > > > While I understand the reasoning, may I suggest that operating with > that > mindset raises the prices for everyone and reduces your overall profit > margin. It costs a lot of extra money to drive a big vehicle. And > for 98% of > my service calls all I need is in about 3-4 cases that fit easily > into a > trunk. The 2% that require a second trip should be the ones to bear > the > cost, not the 98% that don't require all the gear. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090828/edb786e3/attachment-0001.htm>
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