Oh, I don't know. Expect the worst? :-) You're right, though; the client won't know the difference and who else is going to know? P In a message dated 8/21/2009 11:26:57 P.M. Central Daylight Time, rnossaman at cox.net writes: PAULREVENKOJONES at aol.com wrote: > Ah, Ron, twice bitten etc... > > I have for a very long time now made it a practice on the phone with a > new customer to ask not only about maintenance history to establish when > in the past 20 years the piano was tuned, but whether it had been moved > recently, and from where. Me too. In this case, I knew it had been moved from long term storage, and hadn't been tuned in a long time. So I anticipated the pitch raise. Tell me, please, how that should have given me the details on the leg and lyre bolt screw ups without my either divining them specifically over the phone from available information, or having them volunteered before I showed up on site? This would be very useful information for me. Ron N **************A Good Credit Score is 700 or Above. See yours in just 2 easy steps! (http://pr.atwola.com/promoclk/100126575x1222846709x1201493018/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072&hmpgID=115&bcd =JulystepsfooterNO115) -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090822/cc69ff29/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC